Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. 

Viceroy Chicago, IL

We are currently seeking a Server Assistant to join our team and have a positive, service-oriented attitude and a desire to contribute to the team. Supporting servers in satisfying guest needs by taking direction and helping to serve all items.

Scope of this position:
• Maintain a constant knowledge of menu items
• Verify food matches the orders on tickets
• Listen to, and promptly act to resolve guest issues and requests
• Hold effective communication with management and peers
• Support all food & beverage outlets when needed/asked
• Ensure uniform, grooming, and hygiene standards meet the requirements set forth within the associate handbook

Qualified candidates will possess the following:
• Ability to deliver exceptional guest service experience
• Must be knowledgeable about local area
• Communicating within F&B and with other departments regularly and effectively
• Move, lift, carry, push, pull, and place objects weighing up to 15 lbs. frequently and up to 75 lbs. occasionally
• Flexible schedule - Willing and able to work shift duties that may include evenings, nights, Overnights, weekends, and holidays.
• Must be able to communicate in English (spoken and written)