Highgate Hotels

Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise “Remember to Live,” an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

Viceroy Chicago, IL

The Server is responsible for providing the highest quality of service to guests in an attentive, courteous,
and efficient manner. They are also responsible for receiving and delivering guests orders and collecting
payment

 Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers
and fellow employees.
 Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the
function of each job position.
 Have a thorough knowledge of menus and current specials in applicable outlets.
 Service guests with all food and beverage requirements in an attentive, courteous, and efficient
manner.
 Pre-bus all tables removing soiled dishes after each course.
 Be familiar with the operation of the P.O.S system.
 Perform cashiering functions by closing checks and preparing end of shift paperwork.
 Perform opening and closing procedures and side-work duties according to station rotation
assignment and established checklist.
 Ensure that tables and side stands are kept stocked, tidy and clean.
 Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
 Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
 Answer the telephone according to standards.
 Consistently upsell food, beverage and promotional items to guests.
 Be familiar with fire extinguishers, locations and know how to use them.
 Receive and deliver food and beverage orders and collect payment.
 Ensure overall guest satisfaction.

High School diploma or equivalent and/or experience in a hotel or a related field preferred.
 Flexible and long hours sometimes required.
 Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force
frequently or constantly to lift, carry, push, pull or otherwise move objects.
 Ability to stand during entire shift.
 Must be able to maneuver throughout the dining area while carrying full trays of food &
beverages.
 Must be able to effectively communicate both verbally and written, with all level of employees
and guests in an attentive, friendly, courteous and service oriented manner.
 Must be effective at listening to, understanding, and clarifying concerns raised by employees
and guests.