Highgate Hotels

Hyatt Centric Santa Monica

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.). 

• Maintain guest corridors and linen closets and other assigned areas in accordance with the standards established by the property.
  General Responsibilities Include:

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    · Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
    · Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
    · Maintain positive guest relations at all times.
    · Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
    · Resolve guest complaints, ensuring guest satisfaction.
    · Monitor and maintain cleanliness, sanitation and organization of assigned work areas
    · Ensure security of any assigned keys and radio.
    · Review assignment sheet and update completed assignments.  Check with Supervisor and Housekeeping office for additional assignments throughout the shift.
    · Review assigned area and complete general removal of any trash or debris.

  . Replace shower curtains as needed

  . Replace duvets as needed

  . Move bed mattress to replace bed skirts as needed

  . Clean light covers

  . Clean balcony windows

  . Mop balcony and clean balcony glass
  · Stock cleaning linen closets with designated supplies and equipment. 
  · Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
  · Clean designated areas with proper chemicals, tools and equipment.
  · Ensure that nothing is stored in stairwells.
  · Transport any food and beverage trays/items in public areas to service areas.
  · Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
  · Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.  Dust and polish all woodwork.
  · Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
  · Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
  · Clean all lamps, light fixtures and light switches; check for proper working condition.
  · Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
  · Remove dust, grease and smears from house/public phones and reposition properly.  Replace soiled/damaged phone books.
  · Remove dust on drapes weekly and realign to correct position daily.
  · Inspect condition of planters and plants; remove debris, polish planters.
  · Remove dust, dirt, marks and fingerprints from doors and door frames.
  · Remove stains, scuff marks, and dust from baseboards, ledges and corners.
  · Polish all brass surfaces.
  · Empty trash containers, ashtrays and ash urns in public areas.
  · Remove trash; debris and cobwebs from balconies/patios.
  · Empty vacuum cleaner bags, replace and clean machines.
  · Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
  · Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.
  · Stock vending machines in public and employee bathrooms.
  · Sweep front entrance daily.
  · Sweep and rinse off the pool deck daily.
  · Remove soiled towels from pool area and return them to Laundry.
  · Report any damages or maintenance problems to the Supervisor.
  · Turn over any lost and found items to the Supervisor.
  · Ensure security of hotel property.
  · Stock Housekeeping department supplies.
  · Other duties as assigned.

• -Must possess a positive attitude
  -Must be energetic and outgoing
  -Must be service oriented
  -Must be a team player
  -Must be able to multi-task

  - Ability to speak, read and write English fluently

• Physical Requirements:

  Bending, reaching, lifting, and standing for long periods of time

  Must be able to stand and exert well-paced mobility for up to 4 hours in length

  Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks

  Must be able to push and pull carts and equipment weighing up to 25 lbs. on a regular and continuing basis

  Must be able to lift up to 75 lbs

Qualification Standards:

Education: Must have a high school diploma or equivalent.

Experience:  At least 1-year experience in a similar position in a luxury hotel preferred

Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. EOE