Highgate Hotels

Close to Loulé and harmoniously integrated into a sumptuous surrounding landscape, Ombria is home to the 5-star Viceroy hotel, a spa, 8 restaurants and a signature golf course, offering a unique lifestyle to all who visit it.

Viceroy Hotels & Resorts is a prestigious international luxury hotel brand, originating in the United States, which is making its debut in Portugal, and which introduces an innovative and vibrant form of exquisite hospitality that promises to set new standards of excellence in the art of hospitality.

We would like to ask you a question: Do you identify with this profile?

. PROUDLY PASSIONATE - I consistently demonstrate great passion and high energy; I put effort into everything I do; I show pride in every action; I contribute with enthusiasm and mistakes are part of the action.

. I ENGAGE PEOPLE WITH AUTHENTICITY - Sincere and genuinely engaging; I am proactive in relating to other people; I demonstrate genuine care and consideration; attention to detail and create meaningful, emotional and memorable experiences for everyone.

. I ACT WITH INTEGRITY – I am loyal; reliable; open; honest and sincere; self-conscious; I know my strengths and identify those that need improvement; I demonstrate the ability to distinguish right from wrong and take responsibility for my own actions.

. I RESPECT AND EMBRACE DIVERSITY - I treat others as I would like to be treated; I show respect to everyone, without exceptions; I value and learn from differences; I am open to change to improve relationships; I treat everyone equally.

. CREATE SOLUTIONS - I demonstrate good judgment while looking for options to continually improve; I show curiosity; I share and engage to gain a complete picture, creating lasting, win-win solutions.

. I START WITH THE GOAL IN MIND - I know and articulate what needs to be achieved; I visualize and plan the final result; I am able to clearly state “I want to achieve...!”; I am results oriented and understand the big picture.

. I COMMUNICATE - I ensure that the message is received and fully understood; I listen actively; I check if the message was understood; I seek feedback; I communicate in a polite, positive and energetic manner.

. LEARNING, INNOVATION AND GROWTH - I am open-minded to change; drive for continuous learning; ability to identify alternative solutions; I always try to learn more, support others and share my knowledge.

.TECHNICAL AND PROFESSIONAL COMPETENCE – I demonstrate and develop professional skills in my role; I share them with others; I have the technical skills to do the job; I demonstrate confidence in my abilities and knowledge; I stay informed about changes in the hotel and the industry; I use knowledge to expand and develop more services.

And now, perhaps you are asking yourself: Am I a VICEROY?

. If you identified with the profile you just read. If you are proud to be part of a young, enthusiastic and very ambitious team
. If you want to be part of a pioneering project in the construction of a new generation of low-density resorts, with sustainability and heritage as priorities
. If you are happy to take on the role so that you can look after our guests with confidence
. If you respect your colleagues while learning and enjoying your day to day at the workplace

Then yes, your profile is VICEROY!!

Portugal

We are looking for a passionate and welcoming Spa receptionist to join our future team, where we value a holistic approach to wellness. As the first point of contact with our guests, you will be essential in creating a warm, calming and professional atmosphere, conducive to an unforgettable relaxing experience.

Responsbilities include but not limited to:

- Warmly welcome and orient guests upon arrival.

- Manage reservations and guest requests in an efficient and courteous manner.

 - Deliver a personalized experience, ensuring that each guest feels special and cared for.

- Provide information on spa services and guide guests in choosing the right treatments for their needs.

- Maintain a calm and serene environment, ensuring the cleanliness and organization of the reception area.

- Collaborate with other team members to ensure a smooth and seamless guest experience.

- Manage payments and daily administrative tasks accurately.

Desired Qualifications: 

• Passion for the art of hospitality with refinement
• Previous experience in Spa area, preferably in the wellness or luxury hospitality sector
  • Passion for wellness, health and a holistic approach
  • An interest in spa philosophy, love and human connection is a plus
  • Strong dedication to work and profession, with great attitude and attention to detail
  • Enjoyment of teamwork and ability to promote a good environment
  • Good knowledge of English (spoken and written)
  • Experience in the role and ability to learn
  • Minimum compulsory education
  • Strong notions of luxury hospitality, applicable to your role

If you want to confirm your place in this new project and have the ambition to grow professionally, send your CV to: recruitment.ombria@viceroy.com, indicating the role you are applying for.